Each week as the summer goes on, our rental agency deals with myriad issues. Most of them are minor – items left behind, appliances needing repair, requests for early check-in and late check-out etc.
Occasionally, a bigger problem arises like this past week, where an administrative error on our part had a family arriving at a property on Friday to begin their week of vacation, when in fact the owner expected them on Saturday! We had to scramble to find the family a hotel room for the first night and negotiate with the owner for an early check in the following day. Fortunately the guest had a sunny disposition and saw it all as an adventure and she and her family finally checked in on the Saturday for a full week.
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